Resume

Julie Pepera

Email: jpepera@gmail.com

EXPERIENCE

My Connecting English

Paris, France, March 2016 - December 2016

Consulting Teacher

  • Provided online English as a second language lessons to professional adult learners 
  • Developed personalized curriculum based on student learning goals

Gale Cengage Learning

Farmington Hills, Michigan July 2008 - July, 2014

Training and Implementation Specialist

  • Provided training that helped increase the state of Tennessee's digital resource usage by 15% overall and 35% in the schools market from 2010 to 2011
  • Implimented and helped design a training program for the state of Florida that helped increase Article Retrievals over 21% for February, March and April from the year 2011 to 2012
  • Over 99% of training participants surveyed would recommend the trainings to their colleagues
  • Designed Professional Development training programs and courses using adult learning theories to maximize learning outcomes 
  • Conducted and designed Webinars to train librarians, teachers and library patrons on how to conduct research using Gale eResources
  • Designed and led onsite training Professional Development seminars and programs for teachers on how to integrate eReources into lesson plans
  • Designed marketing and training handouts, tips sheets, and job aids showing how to best use eResources
  • Worked with Product Managers, Marketing and Sales Departments to author and record SCORM compliant training videos
  • Designed new training programs and materials for interactive Project Based Training Programs
  • Created training program rubrics and outcomes based on ANSI/IACET 2-2007 standards fulfill Continuing Education Credits for statewide educator certification
  • Assisted in product design and Marketing planning projects

Google/Workforce Logic

Mountain View, California April 2007 – April 2008

Quality Rater

  • Evaluated Google web search results
  • Submitted detailed evaluations of Google test searches

JSTOR

Ann Arbor, Michigan, October 2006 - July 2008

User Services Assistant

  • Answered customer phone and email questions relating to JSTOR research
  • Took over Publisher Sales Service customer service and helped design procedure for troubleshooting and answering customer inquiries
  • Conducted peer information sessions for coworkers
  • Helped edit interface text on the main JSTOR site as well as in-house background sites

Ann Arbor, Michigan, July 2006 - October 2006

Quality Control Specialist

  • Reviewed indexing files to ensure vendor compliance with JSTOR indexing guidelines
  • Conducted quality control on digital images, text, and indexing
  • Assisted in tracking and managing Inventory and shipments for digitization

Bentley Historical Library

Ann Arbor, Michigan, September 2004 – July 2006

Graduate Reference Assistant

  • Answered reference question emails using Bentley Library materials
  • Assisted patrons with material use and historical research
  • Purged and managed reference files
  • Assisted in designing digitization organization system for reference requests
  • Designed and conducted Online Outreach project
  • Designed online archival tutorial

Henry Ford Museum/Benson Ford Research Center

Dearborn, Michigan, Jan 2006 – April 2006

Graduate Intern

  • Reprocessed Edsel B. Ford Business papers
  • Designed processing plan for additional collection series

Harlan Hatcher Graduate Library

Ann Arbor, Michigan, January 2005 - July 2006

Information and Reference Center Staff

  • Assisted Patrons with Library Use and Research
  • Assisted Patrons on Online service Ask Us Now

Zahnow Library, Saginaw Valley State University

Saginaw Michigan, September 2003 - May 2004

Reference Services Assistant/Archives and Records Management Intern

  • Assisted patrons with online database and library research at the Reference Desk
  • Conducted library information instruction sessions for undergraduate students
  • Processed materials in the Saginaw Valley State University Archives 

Stockwell/Mudd Libraries, Albion College

Albion Michigan, September 2001 – May 2003

Library Student Worker

  • Worked on the circulation desk
  • Processed archival materials in the Archives department
  • Supervised library closings

Variety Newspaper

London United, Kingdom, January 2001 – May 2001

Joint Sales and Editorial Intern, International Division

  • Researched for editorial department
  • Designed office archive system for past issues of Variety
  • Assisted in the creation of a Special Issue Advertising Campaign

Frankenmuth Financial Group

Frankenmuth, Michigan, Summer/Winter Breaks 1999– 2001

Worker's Compensation Claims Clerk

  • Reviewed and made recommendations on worker’s compensation insurance claims
  • Gained knowledge of Michigan worker’s compensation laws
  • Paid medical bills for worker’s compensation insurance claims
  • Worked with electronic insurance claims records

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EDUCATION

University of Michigan, Ann Arbor Michigan

School of Information, 2006

Master of Science in Information, Concentration Archives and Records Management 

  • Recieved School of Information Scholarship, Fall 2004

Albion College, Albion Michigan

Bachelor of Arts, History 

PROFESSIONAL DISTINCTIONS/DEVELOPMENT

SKILLS 

  • Technical: Microsoft Word, Access, Excel, Outlook, Publisher, Powerpoint, Macromedia Dreamweaver, XHTML, XML, HTML, Adobe Photoshop, Adobe Acrobat, EndNote, ProCite, RefWorks, Filemaker Pro, Lyris Marketing Manager 9.2, WebEx Meeting Center, Talisma Email Management Software, Footprints Help Desk Management System, Adobe Captivate, Camtasia, Ignite Professional
    Library
  • Library: MARC21, EAD, DACS, Library of Congress, Dublin Core
  • Languages: Proficient in German
  • Other: Richardson Sales Training, Richardson Customer Service Training, Richardson Presentation Skills Workshop, A to Z Grant Writing Online Course

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